Return policy

1. Cancellations

2. Returns (Eligibility & Process)

• Timeframe: You have the right to request a return within 14 days after receiving the product.
• Condition Requirements: Items must be unused, in the same condition as received, and in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.
• Return Instructions: Do not send items back to the manufacturer. Contact our customer service to get the correct return address.

3. Refunds

• Inspection & Notification: Once we receive and inspect your return, we’ll email you to confirm receipt. We’ll also notify you if your refund is approved or rejected.
• Processing: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method (e.g., credit card) within a specified number of days.

4. Late or Missing Refunds

• First, check your bank account and contact your credit card company (refunds may take time to post).
• If needed, contact your bank (processing delays are common).
• If you still haven’t received your refund after these steps, contact our customer service.

5. Shipping Costs for Returns

• Customers will be charged for shipping costs at most once (including returns).
• No restocking fees will be charged for product returns.