Shipping policy

1. Scope of Application

This shipping policy applies to orders within the USA. By placing an order in our store, you accept and agree to the shipping terms and procedures stated below.

2. Shipping Costs

Shipping costs are calculated at checkout. You can view the specific shipping cost before completing your order.

3. Transit, Handling, and Order Cut - off Time

  • Transit Time: Shipments are generally in transit for 3 - 5 business days (Monday - Friday).
  • Order Cut - off Time: To be eligible for same - day processing, place your order by 05:00 PM Eastern Standard Time (New York time).
  • Order Handling Time: It takes 1 - 2 business days (Monday - Friday) to process your order before shipment.

4. Delivery Terms

We partner with reliable carriers such as UPS, USPS, or FedEx for product delivery.

5. Change of Delivery Address

Once an order is in transit, we can no longer change the delivery address. If you need to modify the delivery address, contact us at support@[yourstore].shop within 24 hours of placing the order.

6. Order Cancellations

  • You can cancel your order at any time before it is dispatched if you change your mind.
  • If the order has already been sent out, refer to our refund policy for further instructions.

7. Damaged Parcels in Transit

  • If you can reject a damaged parcel when the courier delivers it, please do so and then contact our customer service immediately.
  • If the parcel is delivered without your presence and you find damage later, contact our customer service for the next steps.

8. Manufacturer Direct Shipping

For orders using the Manufacturer’s Direct Shipping option, note the following:

  • Shipping Method: Uses standard economy ground services. The carrier may vary based on the manufacturer’s default choice.
  • Processing and Handling: Usually takes 1 - 2 business days. Occasional delays may happen, and we appreciate your understanding as we depend on manufacturers for prompt order fulfillment.
  • Shipping Times: Vary between 1 - 5 business days, affected by the manufacturer’s location and your destination.
  • Tracking Information: You’ll receive tracking details via email once the order is processed and dispatched, so you can monitor the shipment status.
  • Communication and Updates: We’ll keep you informed of any unforeseen delays or issues in processing, handling, or shipping.

Note that Manufacturer Direct Shipping involves external partners, and some fulfillment aspects are beyond our direct control. Contact our customer service at support@[yourstore].shop if you have concerns.

9. International Orders

This policy mainly applies to US domestic orders. For international orders, additional terms (e.g., customs duties, taxes, shipping fees) may apply. Customers outside the USA are responsible for complying with their country’s regulations and paying any import duties and taxes.

10. Tracking Information

After your order is dispatched, you’ll receive tracking information via email to monitor the shipment progress. For tracking issues or order status questions, contact customer service at support@[yourstore].shop.

11. Contact Information

For shipping - related inquiries, order questions, or policy concerns, reach our customer service team at support@[aquacaree].shop. We aim to provide timely and helpful assistance for a great shopping experience.

We reserve the right to update or modify these shipping policies. Changes will be posted on this page. By placing an order, you confirm that you’ve read, understood, and agreed to these policies.